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Frequently asked questions

When will I receive my order? In most cases, within 48 hours. I use a 24hour courier, but this does not mean you will receive your order next day. I normally process orders the day after I receive them. Made to order products such as Shatterproof Tubes will be 3-5 working days.

Are my payment details safe? Yes. My website is monitored and PCI DSS compliant. Basically, nobody will keep any payment/ card details on record.

Will you accept my return? We deal with glass everyday - sometimes it goes wrong. We know this and are always willing to put things right. See returns and delivery for more information.